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Support & Feature Request

Do you need help? Do you have a beautiful idea you want to share? Here you can discover how to contact us!

๐Ÿ’กย  Feature Requestโ€‹

If you need a functionality that we are not providing at the moment, you can give us suggestions by creating a post in our GitHub Discussions Ideas Page, explaining what you want to see implemented in our APIs and why it is a great idea.

Before creating a new feature request please make sure you check out our roadmap and the other feature requests to make sure you are not duplicating another request or asking for functionality we have already planned to implement.

๐Ÿ”งย  Technical questionsโ€‹

Are you having problems starting integrating our APIs? Do you have some doubts about how to implement your specific use case?

First, we suggest you check out our Guides Section, where we try to explain how to solve the most common issues faced by our Developers Community; for example, we prepared a detailed Create an Invoice guide where we explain all you need to do to create your first Issued Document... The Fatture in Cloud core functionality!

Also, if you're a Fatture in Cloud first-timer, you can check our Step-by-step and Quickstarts sections, which are dedicated to the first steps you must do to interact with our APIs.

If you can't find what you need on our documentation, then feel free to use the Q&A section of our GitHub Discussions Page, where you can ask for help to the Fatture in Cloud Team and to the rest of the Community! Just remember to explain your needs and the problems you're facing in detail: think of this page as the Fatture in Cloud's Stack Overflow! ๐Ÿ˜‰


NEVER put sensitive data or tokens on the public GitHub Discussions page!!! Otherwise, we'll be obligated to delete your question. If you want to give us more detail, you can either publish fake data or contact our Customer Support.

๐Ÿ‘ทโ€โ™‚๏ธย  SDK bugs and improvementsโ€‹

If you think you found a bug on our SDKs, or you would like to require an improvement on a specific SDK, please feel free to open an issue on the GitHub repo of the specific SDK.

๐Ÿ›ย  API bugs, problems and user-specific questionsโ€‹

If you think you need to share your actual data with us, or if you think that you found a bug on our APIs, then we ask you to contact our customer support at the bottom of this page. This is a private discussion page, not visible to other developers, and you'll get in contact directly with the Fatture in Cloud Team. Please, remember that this procedure will usually require more time than the Discussions page, so use it only if you think you have to.